Case Studies in Conflict: Provider/Patient Relations
Consider how you might react in each of the following case studies exploring provider/patient conflict, then click where noted to consider one approach.
Childhood Immunizations | Healthy Behaviors | Infectious Disease
Case Study: Childhood Immunizations
A well educated (PhD prepared) mother does not want her child immunized because she "has researched the topic carefully and feels that she knows best." She is fighting the school board about this (immunization is a state requirement) and is unhappy that the NP/PA/MD will not support her position. The provider presses the point that children going to school must be immunized to protect other children and she tries to share information from CDC, but the mother storms out.
How would you approach this conflict?
Brainstorm your approach then click here for one approach.A provider tells a teenager that she will not care for her unless she agrees to enter a smoking cessation program. The teen has no intention of quitting. The mother becomes involved because she wants her daughter on birth control as soon as possible, but the provider declines unless the teenager enters the smoking program.
How would you approach this conflict?
Brainstorm your approach then click here for one approach.Case Study: Infectious Disease
The provider does not want to prescribe antibiotics because he/she has diagnosed the child with a viral illness. The day-care center, however, refuses to allow the child back in day care unless the child is on an antibiotic. The mother thinks that the practitioner is not sympathetic to the fact that she will lose work if she has to stay home with the child. The practitioner believes that indiscriminate use of antibiotics is detrimental to the child's health.
How would you approach this conflict?
Brainstorm your approach then click here for one approach.Select Provider/Organization Cases to explore more case studies in conflict.