Resources for information about Conflict Resolution
Small Business Bureau: How to Resolve Conflicts: A brief overview of
types of conflict and approaches to resolving them. http://www.onlinewbc.gov/docs/manage/conflicts.html
Covey, S.R. The 7 Habits of Highly Effective People. Fireside, Simon
and Schuster. 1990.
Illich, J. Winning Through Negotiation. Alpha Books. 1996.
Institute of Medicine. Keeping Patients Safe: Transforming the Work
Environment of Nurses. November 2003. http://www.iom.edu/report.asp?id=16173
Institute of Medicine. Health Professions Education: A Bridge to Quality.
April 2003. http://www.iom.edu/report.asp?id=5914
Kheel, T.W. The Keys to Conflict Resolution. Four Walls Eight Windows.
1999.
Patterson K., Grenney J., McMillan R., Switzler A. Crucial Conversations:
Tools for Talking When the Stakes are High. McGraw-Hill. 2002.
Robbins, Stephen. The Truth About Managing People. Prentice Hall. 2003
Ury, William. Getting to Peace. Viking. 1999.
Yarbrough, E. Wilmot, W. Artful Mediation. Cairns Publishing. 1995.