Resources for information about Conflict Resolution

Small Business Bureau: How to Resolve Conflicts: A brief overview of types of conflict and approaches to resolving them. http://www.onlinewbc.gov/docs/manage/conflicts.html

Covey, S.R. The 7 Habits of Highly Effective People. Fireside, Simon and Schuster. 1990.

Illich, J. Winning Through Negotiation. Alpha Books. 1996.

Institute of Medicine. Keeping Patients Safe: Transforming the Work Environment of Nurses. November 2003. http://www.iom.edu/report.asp?id=16173

Institute of Medicine. Health Professions Education: A Bridge to Quality. April 2003. http://www.iom.edu/report.asp?id=5914

Kheel, T.W. The Keys to Conflict Resolution. Four Walls Eight Windows. 1999.

Patterson K., Grenney J., McMillan R., Switzler A. Crucial Conversations: Tools for Talking When the Stakes are High. McGraw-Hill. 2002.

Robbins, Stephen. The Truth About Managing People. Prentice Hall. 2003

Ury, William. Getting to Peace. Viking. 1999.

Yarbrough, E. Wilmot, W. Artful Mediation. Cairns Publishing. 1995.