Introduction to Conflict Resolution

Conflict is a matter of course in human interactions, and the ability to resolve conflicts is one of the most important factors to the success of every relationship (Ury). It can arise between individuals but also as the result of difficult and/or complex tasks and processes (Robbins, 2003). In and of itself, conflict isn't bad. Although the emotional feelings behind the conflict can cause much angst, effective resolution of conflict is a constructive process that may ultimately improve work relations, decisions and processes (Robbins). Consequently, it is an essential skill for healthcare practitioners.

Health care teams face many potentials for conflict due to the stress of making decisions that affect human life and health in an environment with increasing time and money constraints. Providers regularly balance the competing demands of completing tasks and processes with patient needs. Finally, there are opportunities for interpersonal conflict with patients, who may have differing perceptions of their health or treatment, and with other providers.

Select Sources to learn more about the sources of conflict.