Introduction to Conflict Resolution
Conflict is a matter of course in human interactions, and the ability
to resolve conflicts is one of the most important factors to the success
of every relationship (Ury). It can arise between individuals but also
as the result of difficult and/or complex tasks and processes (Robbins,
2003). In and of itself, conflict isn't bad. Although the emotional
feelings behind the conflict can cause much angst, effective resolution
of conflict is a constructive process that may ultimately improve work
relations, decisions and processes (Robbins). Consequently, it is an
essential skill for healthcare practitioners.
Health care teams face many potentials for conflict due to the stress
of making decisions that affect human life and health in an environment
with increasing time and money constraints. Providers regularly balance
the competing demands of completing tasks and processes with patient
needs. Finally, there are opportunities for interpersonal conflict with
patients, who may have differing perceptions of their health or treatment,
and with other providers.
Select Sources to learn more about
the sources of conflict.